Job overview

The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients. 

This dynamic and integral role will support patients signing up to MyMR face to face or over the telephone, coordinate the training of the clinical team in using MyMR, to work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools. You will support with booking and outcoming of outpatient appointments, scanning, telephone calls and patient feedback in the department. You will support with the coordination of appointments and tracking of the patient journeys across the perioperative care service and escalate when appropriate to clinical members of the team.

Where required they will supervise, support and train band 2 staff working within the clinical service. They will be expected to manage their own workload, working autonomously and as part of a team.  

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

 We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

 Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

 We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Working within the perioperative care department you will be supporting the surgical pre-assessment and the perioperative medicine team by co-ordinating patients through their pre-operative journey in the lead up to surgery, liaising with multi-disciplinary teams in the process. The department is busy and will see approx. 10000 patients a year with around 30,000 outpatient appointments. Our perioperative medicine team is renowned for our research and perioperative guidance.  

You will be mainly working at Southampton General but may be asked to work from Lymington New Forest Hospital or the Royal South Hants. Ability to commute to any of the sites is essential. We offer flexible working from home dependent on service needs. You will mainly be office based but may be asked to visit patients on the ward and in clinic.